Privacy Policy | Miami Web AI

1. Scope and who we are

This Privacy Policy applies to:

Visitors to our websites
Prospective customers who contact us or request information
Customers and their personnel who use our services
Individuals whose personal data we process in the course of delivering services to our customers, to the extent we act as a service provider or processor on their behalf

This Policy does not apply to third party websites, services, or platforms that we do not control, even if they are linked from our website or used in our integrations.

Controller. For most activities described in this Policy, Nuko Nova Dynamics LLC (doing business as Miami Web AI) is the controller of your personal information. When we process personal information on behalf of a customer in connection with services we provide, the customer is the controller and we act as a service provider or processor.

If you have questions about this Policy, see the Contact us section below.

2. Information we collect

The information we collect depends on how you interact with us. We may collect the following categories of information.

2.1 Information you provide to us directly

You may provide information to us when you:

Fill out forms on our website (for example contact forms, project briefs, quote requests)
Book a call or consultation
Communicate with us by email, phone, or messaging tools
Enter into a Contract with us or sign up for services
Participate in surveys or provide feedback

The information you provide may include:

Name and contact details such as email address, phone number, job title, and company name
Information about your business, website, systems, and goals
Project details, requirements, and preferences
Billing and invoicing details such as billing contact and business address
Any other information you choose to share with us

2.2 Information collected automatically

When you visit our website or interact with our online content, we may automatically collect certain information about your device and usage, for example:

IP address and approximate location
Browser type and version
Device type and operating system
Pages viewed, links clicked, and time spent on pages
Referring URLs and exit pages
Date and time of visits

We may collect this information using cookies, pixels, and similar technologies. See the Cookies and similar technologies section below for more information.

2.3 Information from third parties

We may receive information about you from third parties, for example:

Payment processors such as Stripe, which may provide limited billing related information
Scheduling tools, CRM systems, or forms platforms we use
Public sources such as professional profiles and company websites

We may combine information we receive from third parties with other information we collect, and treat the combined information as described in this Policy.

2.4 Customer data processed on your behalf

In the course of providing services, you may provide us with access to your systems, data, or content. This can include personal data about your customers, users, or employees.

For this type of data, you are the controller and we process it only:

As necessary to deliver the services described in our Contract with you
In accordance with your documented instructions and applicable law

Our use of such customer data is governed by our Contract with you and any data processing agreement we enter into, not by this Privacy Policy.

3. How we use information

We use personal information for the following purposes:

To provide and operate our services

Delivering projects, automations, and implementations
Managing user accounts and access
Setting up, configuring, and maintaining integrations

To communicate with you

Responding to inquiries and support requests
Sending service related messages and updates
Scheduling and conducting calls or meetings

To manage our business relationship

Preparing and administering Contracts and statements of work
Processing payments, invoicing, and accounting
Collecting amounts owed and addressing disputes

To improve and develop our services

Analyzing how our website and services are used
Testing and improving user experience, workflows, and performance
Developing new offerings and features

For security and fraud prevention

Protecting the integrity and security of our systems and services
Detecting, investigating, and preventing fraud or abuse

For legal and compliance purposes

Complying with legal obligations and regulatory requirements
Enforcing our Terms of Service and Contracts
Protecting our rights, property, and the safety of us and others

For marketing and business development

Sending you information about services, features, or content we think may interest you
Running campaigns, events, or webinars
Managing your communication preferences and consent where required

We do not sell personal information.

4. Legal bases for processing (EEA and UK visitors)

If you are located in the European Economic Area, the United Kingdom, or a similar jurisdiction that requires a legal basis for processing, we process your personal information on one or more of the following bases:

Contract: To enter into and perform our Contract with you or the organization you represent.
Legitimate interests: To operate and improve our services, communicate with you about our offerings, maintain security, and prevent fraud, where these interests are not overridden by your rights and interests.
Consent: Where required by law, for example for certain marketing activities or non essential cookies. You can withdraw consent at any time.
Legal obligation: To comply with laws, regulations, or court orders.

5. Cookies and similar technologies

We may use cookies, pixels, and similar technologies on our website to:

Remember your preferences and improve your experience
Analyze traffic and usage patterns
Understand which content is most useful to visitors

Cookies are small text files stored on your device. Some cookies are set by us, and some may be set by third party providers.

You can control cookies at the browser level by adjusting your settings to refuse or delete cookies. If you disable cookies, some website features may not function properly.

If we use a cookie banner or preference tool, it will give you additional options for managing your cookie settings.

6. How we share information

We may share personal information with the following categories of recipients, as necessary for the purposes described above:

Service providers and vendors

Companies that help us operate our business and deliver services, such as:

Hosting and infrastructure providers
Email and communication tools
Payment processors (for example Stripe)
Analytics and monitoring services
Project management and CRM platforms

Subcontractors and collaborators

Independent contractors and partner firms who help us deliver specific projects or services, under appropriate confidentiality obligations.

Professional advisors

Lawyers, accountants, auditors, and other professional advisors, where necessary for the services they provide to us.

Business transfers

In connection with a merger, acquisition, financing, sale of assets, or similar transaction involving our business. In such cases, personal information may be transferred as part of the transaction, subject to appropriate safeguards.

Legal and safety reasons

When we believe in good faith that disclosure is necessary to:

Comply with a law, regulation, or legal request
Protect the rights, property, or safety of Miami Web AI, our customers, or others
Detect or address fraud, security, or technical issues

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell personal information, and we do not share it with third parties for their own independent marketing purposes.

When we share personal information with service providers, we require them to use it only for the purposes we specify and to protect it appropriately.

7. Data retention

We retain personal information for as long as reasonably necessary to:

Provide our services and maintain our relationship with you
Comply with legal, tax, and accounting requirements
Resolve disputes and enforce our Contracts and legal rights

The specific retention period may vary depending on the context and purpose of processing. When personal information is no longer needed for these purposes, we will delete it or take steps to anonymize it, unless we are required by law to keep it longer.

If we process personal information on behalf of a customer, we retain and delete that information in accordance with our Contract with the customer.

8. Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the security of your own systems and credentials, and for promptly notifying us if you suspect any unauthorized access to accounts related to our services.

9. International transfers

We are based in the United States and use service providers that may process information in the United States and other countries.

If you are located outside the United States, your information may be transferred to and processed in a country that may not provide the same level of data protection as your home jurisdiction.

Where required by law, we implement appropriate safeguards for such transfers, such as standard contractual clauses or equivalent measures.

10. Your rights and choices

Your rights may depend on where you live and how you interact with us. Subject to applicable law, you may have the right to:

Access personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Object to or request restriction of certain processing
Withdraw consent where processing is based on your consent
Receive a copy of your personal information in a portable format where technically feasible (data portability)

You can exercise these rights by contacting us using the details in the Contact us section. We may need to verify your identity before fulfilling your request.

If we process personal information on behalf of a customer, we may redirect your request to that customer where appropriate, since they are the controller of that data.

You also have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law. We encourage you to contact us first so we can try to resolve your concerns.

11. Children

Our website and services are designed for business and professional use and are not directed to children.

We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under 16 without appropriate consent, we will take steps to delete it.

If you believe a child has provided personal information to us, please contact us.

12. Third party links and services

Our website and services may contain links to third party websites, applications, or services. We are not responsible for the privacy practices of those third parties.

We encourage you to review the privacy policies of any third party sites or services you use.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will revise the "Last updated" date at the top of the Policy. If changes are material, we may also provide additional notice, such as by email or through our website, where appropriate.

Your continued use of our website or services after an updated Policy becomes effective means you acknowledge the changes.

14. Contact us

If you have any questions or requests regarding this Privacy Policy or our handling of personal information, contact us at:

Nuko Nova Dynamics LLC
66 W Flagler Street, Suite 900, Miami, FL 33130

Email: privacy@miamiweb.ai (or) hello@miamiweb.ai