AI chat and voice agents for your business
Give customers a way to get answers and leave details 24/7, then route qualified leads back to your team.
Discuss AI agent optionsCommon use cases
- After-hours call capture.
- Lead qualification for sales.
- Answering common support questions.
- Routing callers or chat users to the right team.
How it works in plain language
Customer calls, messages, or starts a chat.
The AI agent greets them and asks a few simple questions.
The agent answers what it can and captures details when needed.
A summary with key details is sent to your team or CRM so a human can follow up.
VECTOR for AI chat and voice agents
AI agents need guardrails. VECTOR gives us a structure so they stay on-brand, helpful, and safe for your customers.
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Strategy & Alignment
We clarify where the agent should help: after-hours calls, lead capture, simple support questions, or something else—and what it must never do.
"Defining the agent's role and boundaries."
Deliverables
- Use Case Definition
- Guardrails Document
- Success Metrics
Envision
Design & Prototyping
We outline the conversation flows: how the agent greets people, what it asks, and when it hands off to a human or asks for more details.
"Designing a natural conversation flow."
Deliverables
- Conversation Scripts
- Flowcharts
- Persona Design
Craft
Development & Build
We design the tone, prompts, and knowledge the agent uses, then configure it on the right platform. AI is the engine; we shape the experience.
"Building an agent that sounds like you."
Deliverables
- Prompt Engineering
- Knowledge Base Setup
- Voice/Tone Configuration
Tie-in
Integrations & Automation
We connect the agent to your phone system, website, or chat widget, and make sure summaries and captured details go into your CRM or inbox.
"Seamlessly integrated into your workflow."
Deliverables
- Telephony Integration
- CRM Connection
- Widget Deployment
Optimize
Performance & Monitoring
We review call/chat transcripts, adjust wording, and tighten guardrails based on real conversations.
"Continuous learning and improvement."
Deliverables
- Transcript Analysis
- Guardrail Tuning
- Performance Report
Refine
Growth & Iteration
Over time, we add new answers, flows, and guardrails as your products, services, and policies change.
"Growing with your business."
Deliverables
- Knowledge Updates
- New Flow Additions
- Ongoing Training
AI chat & voice FAQ
Will AI agents replace my team?
Will the agent sound robotic?
Can the agent hand off to a human when needed?
What channels can you support?
How do you prevent the agent from saying the wrong thing?
Do callers know they’re speaking with AI?
Still have questions? Contact our team directly.